Not all who wander are lost. Shepherdstown is about an hour-hour and a half outside of Metro DC. We love this little college town-artists colony that sits on the banks. Gene Sloan, USA TODAY.

The Upsell is about adding value and humanity to everyday engagement, benefiting customers, employees, businesses and life. One Word for Great Customer Service. I like asking questions and I certainly use The Upsell Podcast as a vehicle for that. Recently, I thought it would be interesting to boi.

If you continue to love and recognize great customer service but still want to highlight the bad and neglectful, please checkout the new, prettier home of The Upsell. I promise the same amount of insight, sarcasm and snarkyness. Please bookmark, RSS, email subscribe or whatever you do from that site. I look forward to the discussion.

Welcome to the UpSide! The UpSide blog launched on July 15, 2015. Here we are creating a community of positive thinkers and doers like you, looking for ideas to improve yourself, your relationships and the world around you. Please explore, stop by often and tell your friends! Aka Nancy Z. Talk about the UpSide! August 13, 2015.